By default I do have to carry some import stuff. Many price point screens and toolsets, for example, just aren't available as raw materials here, but I can still look for American OWNED manufacturers and bring to light the quality that our industry has to offer. Fire Magic has been made here since 1937; Portable Kitchen grills, since 1953; MHP since 1960, and I could go on and on. There are reasons why they are still around, like using all 1st quality materials. Most imports from China simply sell our own scrap goods back to us as shiny new goods, that's why they have 1 year warranties on finishes of patio furniture, or 1-2 years on grill parts. The truth is the best products are still made here, we just need to be able to find them.
To be able to answer any question any time, (or be able to find the answer for you) and enable our clients to make educated buying decisions, based on the facts, not just what we have on hand to sell or make the highest margin on is our goal. Mix in a couple of highly qualified, eager-to-please service technicians, the urge to actually do what we say we'll do, and two cups of "we're here when you need us" and voila, Southern Hearth and Patio! (serves eight to ten). Where else can you talk about outdoor kitchens with people who REALLY like to grill! Only here can you discuss different styles of fireplaces with people who actually design some of their own gas logs, or select patio furniture with people who have been in the business for more than 16 years!
We have a perfect record with our Better Business Bureau, but more importantly we value our record with you, our customers. If at any time you are not completely satisfied with your interaction with SHP, call me personally and I'll make things right. If you are so overwhelmed with our outstanding customer service you just gotta tell someone, TELL YOUR FRIENDS, ALL OF THEM, then call me!
Thank you for the opportunity to serve you. Your trust in us isn't taken lightly, and we are honored that you have given us your consideration.
Southern Hearth and Patio Inc.
Local: (423) 899-3853
Monday- Friday: 9a-5p