SOU Identity Orange 1

We design it! You Live in it! Southern Hearth & Patio.

(423) 899-3853

Gas Log Service Worksheet

Most gas appliances require regular service and in many cases their service requires a cleaning of dust and debris from the pilot assembly. Once cleaned, and working, the appliance is considered serviced and repaired unless otherwise noted by our service technician. Any return trips in the days, weeks, and months after the service will be billable, and any failures of the appliances due to accumulated dust and debris after the date of service is considered an additional, billable service. In home service calls for gas logs and wall heaters can be serviced at the rate of $109.95 per man-hour, and covers general cleaning of the logs, burners and pilot assemblies. Any replacement parts and accessories such as replacement embers, lava rock, batteries and additional décor pieces are not included, but available to purchase at the time of service. Multiple appliances in a single home are priced at $109.95 for the first and $99.95 for each additional appliance and includes up to 1 hour per appliance service. Additional service time is billed at the rate of $99.95 hour. An option for lighting pilots only exists for $69.95 per appliance and does not include cleaning or dusting. This service includes up to 15 minutes of labor time per appliance. Any two man jobs are billable at $199.95 per hour. Drive fees are assessed on any job located in excess of 30 miles from Southern Hearth and Patio. 

 Any parts warranty will be honored in accordance with the appliance manufacturer’s warranty if the grill was originally, sold by Southern Hearth and Patio, however the labor to replace them is billable and payable at the time of repair.

If the appliance was not sold and installed by Southern Hearth and Patio, all parts and labor are billable and the customer may try to apply for reimbursement from the supplier from which it was bought and or installed. Replacement parts carry no in home labor warranty of any kind. When the service is preformed and approved by the customer, the job is then considered complete any return trips after 24 hours will be considered a new service job and billable as such. 

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